We're equipped to do full servicing on city, road, touring, bikepacking, Dutch, Bromptons, tandems and more.
Our workshop is open from 8am-4pm weekdays (excluding public holidays). The shop is open until 6pm so you can still pick up your bike, or drop it off for the next day, but we can't provide quotes or fix bikes between 4pm and 6pm (with the exception of tube changes).
We don't do servicing on Saturdays, however we can fit accessories and do tube changes.
How we do servicing
Please read the following information before bringing your bike into the shop, as it'll save you time.
We ask that you book your service in advance
We have limited space for storing bikes, and we're often booked up weeks ahead, so please book a service and bring your bike in on that day (or the day before). If you turn up with your bike at the shop without a booking, we probably won't be able to store it.
We quote you upfront
All our services start when the bike is dropped off, with a thorough inspection of the bicycle. We check it over so that we can give a detailed quote, and we'll tell you the details of what we're doing before you leave. We can't provide quotes over the phone or email due to the huge variability in bikes.
We'll do it quickly
Most of our services are either same-day or overnight. We carry a huge stock of spare parts but if we don't have an item, we'll order it in.
We'll do small repairs on the spot
If you have a flat tyre or other small repair, we can generally do it on the spot. However, it's best to call the workshop before turning up to make sure we can fit it in.
If you purchased your bike from us, we can provide a courtesy bike
We have courtesy bikes to ride while your bike is being serviced, however these book out well in advance, so please make sure to ask when booking if you would like one.
Booking your service
We are currently booking approximately 1 week in advance.
You can book by the following methods:
We give great service
Here's what people say about our workshop:
I had a huge service on my inherited Blackman road bike two weeks ago and now it's an absolute joy to ride! The team were super helpful and I received a fully itemised invoice before the service. I won't go anywhere else. -Laura
If I had a car and a flat tyre I would have to wait an age for it to be repaired. This morning I had a flat on my bike. I pushed it from the city to Omafiets and in a flash it was repaired. And with a smile. I love the shop, the atmosphere, the range of bikes and the great caring service. I am a pensioner and saving hard to purchase my first electric bike. There is little doubt where I will be spending my money. Well done. -Richard
Definitely the best bike shop in Sydney, friendly old fashioned customer service. Chris and the team can always be trusted to do a good job! -Rafaelle
Top service guys. Picked up a couple of sneaky issues that could have made the upcoming trip to India a little painful. Thanks a bunch!!
My trusted mechanics. Friendly and honest staff, exceptional service. They'll always advise on what you need and what you don't ... these guys really know how to give bike love. -Cristina
Things we don't do
We service electric bikes that have major brand electrical systems (Bosch, Shimano and eZee) however if your bike has an electrical problem with a different system, it's best to take your bike elsewhere.
We don't service mechanical disc brakes on electric bikes - instead we upgrade them to hydraulic brakes. Mechanical disc brakes just can't cope with the rate of pad wear on electric bikes.
We don't work on bikes from department stores (Kmart, Target, Big W) because the quality of components is too low for us to repair them properly. We'd just be wasting your money.
We will give you a quote for necessary servicing and repairs to bring your bike up to safe working order. If you don't want to go ahead with the service, that's fine, but we won't do only some of the work that's required, as we need to be able to guarantee that your bike is safe to ride when it leaves the workshop.
If you have any questions, give our workshop a call on (02) 8014 4228 (option 2).