Warranty, Returns & Exchanges
Returns for change of mind
We have a fairly generous return policy for parts and accessories - if you change your mind, and an item is unmarked, and the packaging is not damaged, we'll refund your purchase. However, we can't take returns of helmets or other safety equipment, or clothing or shoes. If the packaging is damaged or the item is dirty, or if it is an item that was special-ordered, we reserve the right to charge a restocking fee.
Additionally, if you buy something and then realise it's not up to the task, we'll credit the original price towards a more suitable replacement. For example, if you buy an aluminium rear rack and break it, we'll discount a replacement Cr-Mo steel rack. If you buy rechargeable lights and realise they're not good enough, we'll discount a replacement hub dynamo light system. Of course, we'll try to convince you to buy the better product in the first place :) .
We do not offer returns on bicycles.
Bombtracks have a three year warranty on the frame, two years on forks, and one year on parts.
The warranty for manufacturing defects is five years for the frame, or two years for components from the date of first purchase.
ByK kids bikes
These bikes really are the only kids bike good enough for us to sell. They're so good that we offer a lifetime warranty, entitling the original purchaser to free repairs including parts. Since kids sometimes grow faster than you expect, we offer a 50% trade-in within the first year, and a 30% trade-in within 3 years of purchase.
eZee electric bikes electrical and mechanical parts have a one year warranty, except the motor, controller and battery which have a two-year warranty. The frame has a six-year warranty.
Focus Bicycles have a six-year warranty on the frame, and a one year warranty for all components.
Gazelle bicycles have a ten-year warranty on the frame, and a five-year warranty on suspension forks. They have a two-year warranty on all mechanical and electrical parts.
Jamis bicycles come with a lifetime frame warranty (excepting carbon frames/forks), and a one year warranty for all the components.
Riese & Muller bicycles
Riese & Muller offer a two-year warranty on their bikes, which can be upgraded to a five-year warranty if you register your bike with them within four weeks or purchase.
Surly bikes have a 3 year frame warranty and a one year warranty on all components.
Tern bikes have a 10 year frame warranty and a one year warranty on all components.
Vivente bicycles have a 15 year warranty on the frame and fork, and a one year warranty on all other parts.
Yuba bicycles have a lifetime warranty on the frame and fork, and a one year warranty on all other parts.
Services and repairs
All of our services and repairs have a 6 month warranty. That means that if something goes out of adjustment or needs fixing again within 6 months, we'll do it for free (excluding damage caused by wear and tear, or crashes).
All new parts we sell have at least a 1 year warranty (longer if provided for by the manufacturer). This doesn't cover wear and tear, or crash damage.