Warranty, Returns & Exchanges
Returns for change of mind
We have a fairly generous return policy for parts and accessories - if you change your mind, and an item is unmarked, and the packaging is not damaged, we'll refund your purchase. However, we can't take returns of helmets or other safety equipment, or clothing or shoes. If the packaging is damaged or the item is dirty, or if it is an item that was special-ordered, or assembly was involved, we reserve the right to charge a restocking fee.
Payments received via PayPal won't be fully refunded, as PayPal do not refund the processing fee.
Additionally, if you buy something and then realise it's not up to the task, we'll credit the original price towards a more suitable replacement. For example, if you buy an aluminium rear rack and break it, we'll discount a replacement Cr-Mo steel rack. If you buy rechargeable lights and realise they're not good enough, we'll discount a replacement hub dynamo light system. Of course, we'll try to convince you to buy the better product in the first place :) .
We do not offer returns on bicycles.
Bicycle & E-bike Warranties
Apollo bicycles have a five year warranty on aluminium and carbon fibre frames, ten-year warranty on hi-tensile steel or chromoly steel frames. Other parts are covered by a 12-month warranty. For more details on Apollo warranty, go here. Register your Apollo bike here.
Bombtracks have a three year warranty on the frame, two years on forks, and one year on parts.
All Brompton bicycle frames come with a 5 year warranty from the date of purchase. If registered, Brompton frames have a 7 year warranty when registered. All other non-wearing components have a 2 year warranty.
The electrical components on the Brompton Electric are covered by a 2 year warranty, on Brompton Electric C Line models this can be extended to 3 years when registered. Full terms and conditions can be found here.
Brother frames are guaranteed against manufactures and materials faults or defects for 3 years from the date of purchase. Paintwork is not covered under this warranty. For more details, read here.
ByK kids bikes
These bikes really are the only kids bike good enough for us to sell. They're so good that we offer a lifetime warranty, entitling the original purchaser to free repairs including parts. Since kids sometimes grow faster than you expect, we offer a 50% trade-in within the first year, and a 30% trade-in within 3 years of purchase.
Curve Cycling bikes come with a 33 year warranty on titanium frames, 5 years on steel frames, carbon rims, axles and other titanium products not otherwise mentioned.
2 Years on Rocket Pooch titanium cage, handlebars, carbon forks, seat posts, seat clamps, aluminium rims, and custom paint (peeling and cracking only) arranged by Curve Cycling.
1 Year on Rocket Pooch bags, headsets, bottom brackets, paint (peeling and cracking only) on Curve Cycling frames and forks and surface finishing on Curve Cycling products (eg anodising on axles)
Focus Bicycles have a six-year warranty on the frame, and a one year warranty for all components.
Jamis bicycles come with a lifetime frame warranty (excepting carbon frames/forks), and a one year warranty for all the components.
Moustache bicycles have 5 years limited warranty for the frame and 2 years for bicycle components as well as the Bosch motor system, from the date of purchase. Finishing elements such as the paintwork and stickers are guaranteed for 1 year against any defect. The warranty applies only to the first owner of the bike and is not transferable in the event of resale. Full details are here
Riese & Muller bicycles
Riese & Muller offer a two-year warranty on their bikes, which can be upgraded to a five-year warranty if you register your bike with them within four weeks or purchase. Batteries are guaranteed that they will still have a capacity of 60% after two years or 500 full charge cycles (whichever comes first). All warranty promises relate to private customers in the initial purchase.
Specialized offer a lifetime warranty on their frames and forks, upgraded from 2 years, if you register your bike with them within four weeks or purchase. Specialized Turbo batteries are covered for 2 years or 300 charge cycles, whatever comes first.
Surly bikes have a 3 year frame warranty and a one year warranty on all components.
Tern bicycles owners can double their 5-year warranty to a 10-year frame, fork and handlepost warranty if they sign up to Tern Care. Under Tern Care there is a 1 Year warranty on all Tern or BioLogic branded parts and components. Any other parts or components are covered by the stated warranty of the original manufacturer of that part or component.
Owners who sign up for Tern Care will be covered by an extended 10-year warranty for the Frame, Handlepost, and Fork, as long as they sign up within 30 days of purchase and are the original purchasers.
Vivente bicycles have a 15 year warranty on the frame and fork, and a one year warranty on all other parts.
Yuba bicycles have a lifetime warranty on the frame and fork, and a one year warranty on all other parts.
Services and repairs
All of our services and repairs have a 6 month warranty. That means that if something goes out of adjustment or needs fixing again within 6 months, we'll do it for free (excluding damage caused by wear and tear, or crashes).
All new parts we sell have at least a 1 year warranty (longer if provided for by the manufacturer). This doesn't cover wear and tear, or crash damage.